People and Process Optimization Resources

Augmented reality allows you to create an experience that immerses a learner or decision maker with visual "information" to be more effective.   How might you augment reality to support individual hiring decisions?   Augmented Reality typically combines data,  images, sound, movies, databases, social media, and the web and expands them digitally to facilitate more effective learning and decision-making.     A key issue with a hiring type decision is bias and many of these options, if not done carefully, would actually increase bias.   What's missing from many conventional and non-conventional hiring and selection processes is the job-relevant baseline information which allows you to compare and contrast candidates.  This baseline information would also facilitate other media entering into the decision process without producing bias. 

Have you ever made a bad hiring decision?

• Hired the wrong person for a job
• Chose the wrong person for a team or project
• Invested in training new salespeople or reps, only to find that they achieved poor results when it came time to get to work (Knowledge is not necessarily power unless accompanied by the right capabilities).

Unfortunately, making bad people decisions is not uncommon due to the way most companies manage their talent acquisition processes.  For a couple decades repeated studies have shown the exorbitant cost to these mistakes typically centering around 3 times the annual salary or between one hundred and two hundred thousand dollars each time. Many of the costs are hidden in the short term but they are still there.  Some of the factors that contribute to this include:

• Lying on resumes and exaggerating skill sets are prevalent - studies have indicated over 80% of resumes contain at least one significant lie.
• Impressive credentials can create bias relating to overall qualifications or real weaknesses.
• Most candidates have prepared well to sell themselves and it's not that hard to "perform" for 60 minutes but that performance may have little to do with actual job performance.
• Background checks are not designed to uncover reveal character flaws
• Often candidates with horrible track records but some good short term "performances" in interviews can get chosen. One key reason
• For the last decade, most U.S. employers advise their employees to avoid true negative feedback  during a reference check due to litigation concerns. Reference checks serve a role but a very minor one.

To ensure your search results in a high performer, most would agree, you need an objective assessment of the candidates ability to be a high performer.  High performance is a function of a number of things including natural tendencies, motivational factors, task factors, decision styles, interests, tolerances,  work preferences, other patterns of behavior (i.e. interpersonal factors) and for many higher level jobs, leadership effectiveness factors.    All of these things can be measured accurately, related to the behavior of high, average and low performers in a similar job and used through a scientific assessment to determine whether a person will have a high or low probability of being a high performer.

The War for Talent has been talked about since the early 2000's but with the recession and slow growth, many industries didn't even perceive it,  but heading into 2020, I think most will agree it is pervasive and real. 

Causes include a combination of several factors including the following:

• Cultural factors which lead many away from STEM careers, 
• The precipitous decline, over the last few decades, in the quality of education especially secondary education dropping from the best to below most developed countries,
• The accelerated retirements of baby boomers and
• Other demographic issues.

Newer technology which enable better choices in talent management help but they don’t' fix the supply problem.  Having said that, there is a new realization occurring at many organizations we deal with,  that there needs to be more aggressive strategies and tactics to deal with the what will be an ongoing supply challenge for quality labor whether it's senior management or the lowest levels in the organization.